User experience of a self-management WeChat applet for patients with neurogenic bladder: A qualitative approach

International Journal of Nursing Sciences, 2023 · DOI: https://doi.org/10.1016/j.ijnss.2022.12.009 · Published: December 28, 2022

Urology Patient Experience Telehealth & Digital Health

Simple Explanation

This study aimed to understand how patients with neurogenic bladder (NGB) perceived the benefits of using a WeChat applet designed to help them manage their condition themselves. The researchers also wanted to identify any obstacles that might prevent patients from using the app regularly. The study found that the app was generally well-received and helpful, but there were some challenges that need to be addressed to encourage wider adoption.

Study Duration

Two weeks

Participants

19 NGB patients

Evidence Level

Qualitative study

Key Findings

1
The WeChat applet was found to be helpful and embraced by NGB patients due to its accessibility, flexibility, and intuitive design.
2
The applet facilitated bladder self-management by providing a reliable channel for learning and promoting systematic management.
3
The applet also served as a valuable resource for care partners and family members, enhancing their understanding and cooperation in patient care.

Research Summary

This study explored the views of NGB patients in China on a WeChat applet for self-management of the bladder to determine perceived benefits and identify barriers to adoption. The results indicated the acceptability and feasibility of the e-tool for NGB patients’ self-management of the bladder, with perceived benefits including accessibility, flexibility, intuitiveness, and serving as a motivator for bladder self-management. The study also identified factors hindering the practical adoption of the applet, such as negative attitudes towards self-management, concerns about mHealth risks, and the necessity of further improvement of the tool.

Practical Implications

Improved mHealth Design

mHealth tools should be designed to cater to patients' needs and preferences to ensure real benefits and accelerate adoption.

Enhanced Patient Education

Addressing negative attitudes towards self-management and ensuring a proper understanding of the disease is crucial for effective mHealth tool adoption.

Data Privacy and Security

Healthcare providers should improve the transparency of user data and enable users to retain ownership, control, and deletion rights of data to enhance trust in mHealth platforms.

Study Limitations

1
The study only recruited NGB patients who could operate smartphones.
2
Family caregivers, who play an important role in the management of some NGB patients, were not interviewed.
3
Not specified

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